FAQ

Do we accept returns and exchanges?

Yes, we gladly accept returns or exchanges. Contact us within 14 days after delivery and ship item back to us within 30 days and we will process a money back return or gladly exchange for another item. Item must be in new condition! Please note, we do not accept returns and exchanges on apparel and custom made items due to the nature of made to order. Please note, we do not refund original shipping expenses and customers are responsible for return shipping costs.

What can't be returned or exchanged?

Because of the nature of custom made, we do not accept returns or exchanges on apparel and  custom made orders.

Do you ship internationally?

We do ship internationally to all countries except Germany. International buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

How long is the order processing time? 

 Order processing time is 2 - 5 business days except custom orders and apparel which is 5-10 business days. 

What is liquid glitter?

 Liquid glitter is a mixture of liquid and glitter that moves around throughout our products. It makes the glitter float freely and beautifully through the our enclosed airtight plastic spaces within our products. 

How do I track my order?

Once we have shipped your order we will send you a shipping notification that contains a tracking number.

Do you accept cancellations?

We do not accept cancellations, however please contact us if you have any problems with your order.

Return shipping costs?

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

What is our privacy policy?

We will only use your shipping, billing address, and contact information to communicate with you about your order, fulfill your order, and for legal reasons like paying taxes. We keep your information safe and secure.

Is the liquid used in our products safe?

Yes! We use an all natural liquid mixture that is safe if it ever comes in contact with skin. We take extra measures to ensure that our products never break or leak by using strong, durable air tight sections within our products. 

What type of payment do we accept?

We accept all major credit cards: Visa, MasterCard, Discover, American Express. Payment with Paypal is also available. We do not accept personal checks or money orders.

Details about custom orders

All custom orders are the conceptual property of Electric Bubblegum for wholesale and retail orders.

Custom orders are non refundable, however, if you have a problem with your order, please message us right away.